RETURNS

If you are not satisfied with one of our products when you receive it, you may return it to us for a refund.

We accept returns of products when, for instance, you do not like the product you ordered, or you have chosen the wrong size and wish to return it.

If Bobo Choses has made a mistake regarding your order, we will assume the shipping costs. If this is your case, please contact us as soon as possible at [email protected].

• At the date of receiving your package, you have 14 days to return it.
• Please note that swimwear and underwear cannot be returned nor refunded.
• We cannot exchange returned products for another size or item. You should place a new order if you wish to buy another product or change the size.

How to return an item if you are inside the European Union except Canary Islands

01

After this purchase, you will receive an email from our courier, UPS, with the tracking number for your order. Save it! Please, don’t lose this tracking number as it is essential to ask for a return. You must also have to keep the delivery note you will receive inside the package.

02

Once you receive the order, please keep the delivery note you received inside the package, and go to “My Returns” in your Bobo Choses account if you want to return or change any item.

03

Select the order you want to return and click on “Request return”.

04

Select which items you want to return, detailing the reason and the status of the product.

05

Accept the return policy and confirm the request.

06

You will receive a confirmation email of this request. This email contains a link directing you to the UPS website to generate the return label. Please, have the tracking number of the order ready.

07

Once you are in the UPS website link, follow the instructions filling up the order’s tracking number to get your return label.

08

Once the label is ready, prepare the package, and stick the UPS label outside the envelope. Please, don’t forget to include inside the delivery note.

09

Drop the package off at your nearest UPS Access Point.

10

Once we receive the return, you will receive the refund of the items, subtracting the amount of the returning costs. Here’s the average cost: 

Countries Shipping Fees
Spain 0€ 
Europe (EU) 8€

How to return an item if you are outside the European Union or Canary Islands

  01

Please log into your account at bobochoses.com.

02

Go to ‘My Returns’ and select the order reference number you want to return.

03

Mark the corresponding boxes of the articles you wish to return.

04

Press “Request Return” button, and you will receive a “RMA Request ID” number.

05

Please, add the invoice you received with your order inside the return parcel.

06

Send the package to the following address and add both the return number (request ID) and the order number in the address label.

Logisfashion/Bobo Choses (Returns)
Camí Vell de Sant Celoni, s/n
08460 Santa Maria de Palautordera (Barcelona)
Spain

RMA Request ID: ___________________
Order number: _____________________

07

Bobo Choses will refund the returned goods through the same payment method you used to purchase your order within 30 days.

For more information, please contact us at [email protected], or visit www.bobochoses.com to view our policy returns and FAQs.

*Defective product? If your product is defective, please don’t follow these steps, and get in touch with us directly at [email protected].

Otherwise, if you are in Barcelona, you can bring your parcel to our store Bobo Choses Barcelona Born just following steps from 1 to 5:

C/ Ribera, 1
08003 Barcelona
Spain
See details here: https://universe.bobochoses.com/barcelona/

Please note that BOBO CHOSES cannot be held responsible for lost or damaged articles during transport.

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