RETURNS

If you are not satisfied with one of our products when you receive it, you may return it to us for a refund.

We accept returns of products when, for instance, you do not like the product you ordered, or you have chosen the wrong size and wish to return it.

If Bobo Choses has made a mistake regarding your order. If this is your case, please contact us as soon as possible at [email protected].

• At the date of receiving your package, you have 14 days to return it.
• Please note that swimwear and underwear cannot be returned nor refunded.
• We cannot exchange returned products for another size or item. You should place a new order if you wish to buy another product or change the size.
Remember that you are accountable for the return shipping costs (Except Spain).

How to return an item if you are inside the European Union except Canary Islands

01

Please log into your account at bobochoses.com

02

Go to “My Returns”, and click on “Request Return”, ticking the corresponding boxes of the articles you wish to return.

03

Select the reason why you are returning them and follow the instructions.

04

Once completed, you will get the “RMA ID” number.

05

Please, write down the RMA ID on the delivery note you received with your order and leave it inside the return parcel.

06

You will receive a confirmation email of this request, which contains your Tracking Number and a link to the UPS website to generate the return label. Remember that your tracking number can be found on “My Orders”.

07

Follow the instructions on the UPS website, filling up the order’s tracking number to get your return label.

08

Prepare the package, and stick the UPS label outside. Please, don’t forget to include the delivery note inside.

09

Drop the package off at your nearest UPS Access Point.

10

When we receive it, we will refund the returned goods (subtracting the amount of the return shipping fee) through the same payment method you used to purchase your order within 7 to 10 business days.

Countries Shipping Fees
Spain 0€ 
Europe (EU) 8€

How to return an item if you are outside the European Union or Canary Islands

  01

Please log into your account at bobochoses.com

02

Go to “My Returns”, and click on “Request Return”, ticking the corresponding boxes of the articles you wish to return.

03

Select the reason why you are returning them and follow the instructions.

04

Once completed, you will get the “RMA ID” number.

05

Please, write down the RMA ID on the delivery note you received with your order and leave it inside the return parcel.

06

Add the RMA ID and the Order Number in the address label.

07

Once the package is ready, you can send it with the courier company of your choice. Remember that you are accountable for the return shipping fee cost.

08

Send your package to the following address:

Logisfashion/Bobo Choses (Returns)
Camí Vell de Sant Celoni, s/n
08460 Santa Maria de Palautordera (Barcelona)
Spain

09

Once we have received it, we will refund the returned goods through the same payment method you used to purchase your order within 7 to 10 business days.

For more information, please visit our FAQ page or contact us at [email protected]

*Defective product? If your product is defective, please don’t follow these steps, and get in touch with us directly at [email protected].

Otherwise, if you are in Barcelona, you can bring your parcel to our store Bobo Choses Barcelona Born just following steps from 1 to 5:

C/ Ribera, 1
08003 Barcelona
Spain
See details here: https://universe.bobochoses.com/barcelona/

Please note that BOBO CHOSES cannot be held responsible for lost or damaged articles during transport.

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