RETURNS

If you are not satisfied with one of our products when you received it, you may return it to us for a refund.

We accept returns of products when, for instance, you do not like the product you ordered, or you have chosen the wrong size and wish to return it. Under these circumstances, you are responsible for the return shipping costs. It would be best if you considered using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If Bobo Choses has made a mistake regarding your order, we will assume the shipping costs. If this is the case, please contact us as soon as possible at [email protected].

• At the date of receiving your package, you have 14 days to return it.

• Please note that swimwear and underwear cannot be returned nor refunded.

• We cannot exchange returned products for another size or item. You should place a new order if you wish to buy another product or change the size.

How to return an item

01

Please log into your account at bobochoses.com.

02

Go to ‘My Returns’ and select the order reference number you want to return.

03

Mark the corresponding boxes of the articles you wish to return. Press the “Request Return” button, and you will receive an “RMA Request ID” number.

04

Please, add the invoice you received with your order inside the return parcel.

05

Send the package to the following address and add both the return number (request ID) and the order number in the address label:

Logisfashion/Bobo Choses (Returns)
Camí Vell de Sant Celoni, s/n
08460 Santa Maria de Palautordera (Barcelona)
Spain

RMA Request ID:
Order number: 

06

Bobo Choses will refund the returned goods through the same payment method you used to purchase your order within 30 days.

Otherwise, if you are in Barcelona, you can bring your parcel to our store Bobo Choses Barcelona Born:

C/ Ribera, 1 
08003 Barcelona
Spain

See details here: https://universe.bobochoses.com/barcelona/

Please note that BOBO CHOSES cannot be held responsible for lost or damaged articles during transport.

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